Support
Support covers the ComplianceCN website, APIs, MCP server, regulatory alerts and secure human-review workflow.
Service problem or data correction
Open a GitHub issue with the affected route, tool name, approximate time, and any public record, rule or claim ID. Remove emails, case links, API keys, supplier files and confidential product information.
Private case or human review
Use the signed link returned for that case or reply through the confirmed case email. Do not put evidence files or personal information in a public issue. If the link no longer works, open a redacted issue that includes only the opaque case reference and asks for a private follow-up route.
Privacy request
Open a redacted issue titled “Privacy request — private contact needed.” Do not include the personal data in the issue. ComplianceCN will provide a private verification route before acting on access, correction or deletion requests.
Response target
ComplianceCN aims to acknowledge support and correction requests within five working days. Human-review timing is shown in the relevant secure case flow. This target is not an emergency or regulatory-response service-level guarantee.
Security reports
Do not publish exploitable details, tokens or personal data. Open a minimal redacted issue requesting a private security-reporting channel.