Terms of Use

Effective date: 13 August 2026

1. Service scope

ComplianceCN helps sellers and their agents identify likely market-access requirements, organize evidence, compare markets, trace claims to sources and prepare questions or draft material for suppliers, laboratories, reviewers and marketplaces.

Machine-generated results are preliminary. A reviewer-signed pack is released only after the stated human-review steps are completed.

2. No certification, approval or legal advice

ComplianceCN is not a law firm, regulator, notified body, certification body, testing laboratory, customs authority, insurer, marketplace or authorised representative. It does not certify products, determine legal compliance, guarantee customs clearance or guarantee acceptance by Amazon or any other marketplace.

Outputs must be checked against the cited primary sources, the exact product and evidence, current marketplace requests and qualified professional advice before commercial decisions or submissions.

3. User responsibilities

• Provide accurate product facts and do not conceal facts that could change the applicable route.
• Use returned case identifiers and next actions only for the case to which they belong.
• Do not present drafts as signed declarations, authenticated evidence, certification or marketplace approval.
• Do not upload malicious content, credentials, payment-card data, identity documents or information you lack authority to share.
• Do not use the service unlawfully, to evade safety obligations, or to mislead customers, regulators, laboratories or marketplaces.

4. Human review and draft documents

Human review begins only through the secure case flow after the seller supplies a notification email, gives the requested consent and confirms the emailed link. A generated checklist, supplier request, laboratory enquiry, marketplace index or declaration field draft is preparation material. It is not valid evidence merely because ComplianceCN generated it.

ComplianceCN will not invent test results, certificate numbers, responsible persons, authorised representatives, manufacturer declarations, signatures or other missing facts. Fields that require evidence or authority remain explicitly incomplete until reviewed and supplied by the responsible party.

5. Paid services

Any paid access, review arrangement or regulatory-alert subscription is governed by the price, currency, billing interval, free-trial and cancellation terms shown before confirmation. Starting payment requires the user’s separate authorization. An agent must not infer payment authority.

6. Availability and changes

The beta may change, pause or remove features and may contain errors or incomplete coverage. ComplianceCN aims to preserve documented machine interfaces where practical but does not promise uninterrupted availability. Source dates and review statuses are part of every result’s trust boundary.

7. Intellectual property and public data

The public dataset and cited official materials retain their stated licences and attribution requirements. ComplianceCN’s service design, editorial annotations and private review materials may not be misrepresented as another party’s work. Public API results may be cited with attribution to ComplianceCN and the underlying primary sources.

8. Disclaimer and limitation

The service is provided on an “as available” basis without a warranty that an output is complete, error-free or suitable for a particular submission. To the extent permitted by law, the operator is not liable for indirect or consequential loss, lost profit, delayed launch, rejected listing or reliance on an unreviewed output. Nothing in these terms excludes liability that cannot lawfully be excluded.

9. Governing law

These terms are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply in the user’s location. Contact support first so a concern can be investigated.